KazeOS is one system for the whole property. Every department — Front Desk, Housekeeping, Kitchen, Food & Beverage, Inventory, Finance, Maintenance, HR, IT, Sales, Guest Relations, and Management — works from the same live data, so a room status change, a bill closing, or a stock delivery shows up everywhere it matters, immediately.

You only ever see your own department's tools. What's described in this guide as "IT" or "Finance" is exactly what someone signed in with that role sees — nothing more, nothing hidden.

Signing in

There's one way in: your work email and a one-time code. Nobody picks a role or department at the sign-in screen — KazeOS already knows who you are from your email, and takes you straight to your own dashboard.

1. Go to your hotel's KazeOS address and choose Sign in with email.
2. Enter your work email. A six-digit code is sent to that inbox.
3. Enter the code. You're in.

Getting around

Once signed in, your department's tools live in the left-hand navigation. Every role's dashboard opens to the thing that matters most first thing — the arrivals board for Front Desk, the order queue for Kitchen, today's reconciliation for Finance.

A few things are the same everywhere:

• Announcements — a shared channel every role can read and post to. See Announcements.
• Your name, top right — opens your own staff profile: photo, ID card, sign-in email. See Your staff profile.
• Search and date-range filters — most reports and tables can be searched, exported, and (where a report spans time) filtered to a specific date range.
• Live updates — nothing needs a page refresh. If a colleague on another device changes something you're looking at, it updates on your screen automatically.

Roles & departments

Every account belongs to exactly one department, and one role within it. A handful of roles — IT, GM, Owner, and Chairperson — are property-wide: they can open any department's dashboard to look around, without that being a separate identity switch. Everyone else only ever sees their own department.

Each department (other than IT and Ownership) has one Head of Department role — the supervisor, manager, or chief — who's responsible for that department's own setup. See Activating a department for how a department gets switched on in the first place.

Your first day heading a department

If you're a newly-activated Head of Department (Front Office Supervisor, F&B Manager, Kitchen Supervisor, HR, Chief Engineer, and so on), your very first sign-in lands on a one-time welcome screen — not your normal dashboard.

1. If your department has an obvious first setup step — room rates, a menu, table layout, rate plans — you'll see a shortcut straight to it.
2. You can add your first few team members right there: name, role, and email. This is the one time you can add staff yourself — after this, every new hire goes through IT (Staff Accounts).
3. When you're ready, Continue to my dashboard closes this one-time window for good.

Your staff profile

Click your own name anywhere it appears (or go to Staff Accounts / Staff Directory and open yourself) to reach your profile: your photo, your recent activity, and your sign-in settings.

• Photo — click the camera icon on your own avatar to update it. Only you can change your own photo.
• Sign-in email — changing it requires a confirmation code sent to the new address first, so nobody can quietly redirect your account to an email they control.
• ID card — printable, with your photo, name, role, and department. You can always print your own; HR, IT, Owner, and Chairperson can print anyone's (badge printing is limited on purpose — a printable photo ID is an impersonation risk if anyone could produce one for anyone).

Arrivals, departures, room status, and the property's own books at the end of the day. The Front Office Supervisor additionally owns room setup and pricing; the Night Auditor runs the overnight shift and inherits the department's financial visibility while everyone else sleeps.

Reservations

One list of every arrival and departure, filterable to All, Arrivals, Upcoming (future-dated bookings), or Departures.

New reservation — pick a guest, a bookable room, and a check-in → checkout range on the calendar. A few things the system enforces for you:

• The rate is never typed in — it's whatever the Front Office Supervisor set for that room type in Room Plans. A room type with no rate plan can't be booked yet.
• Nights someone else already holds that room are crossed out on the calendar — you can't double-book a room by accident.
• Any features that room carries (sea view, extra bed — see Rooms) show as automatic upsells added to the total.
• Marketing consent is opt-in only, per booking.

An existing reservation can be edited (any detail, including room and dates — availability is rechecked against the new dates) or cancelled, right up until check-in.

Check-in is only available once the room's own housekeeping status is Inspected — Housekeeping has to have actually turned the room before a guest can be walked into it. A future-dated arrival can't be checked in early, either.

Check-out is blocked while a balance is owed. Record the payment first (cash, card, or mobile money) — checkout only unlocks once the balance reaches zero.

Every occupied or vacant room, sorted so the ones that matter most — a same-day checkout, a VIP, a stayover — surface first.

Room Board

Click the status button to move a room to the next stage. A room marked Clean by a Housekeeping attendant waits for the Housekeeping Supervisor to mark it Inspected — a second pair of eyes before it's ready to sell — except the Supervisor's own board can move a room straight through since they are that second check.

A room currently occupied shows "Occupied, service only" — it can't be cycled through the full checkout flow while a guest is still in it. Each room also carries a notes button for anything worth flagging (a guest request, something broken) tied to that room.

The live ticket queue — every food order sent from a table, worked through to served.

Order Queue

Tickets appear the moment a waiter sends an order from Place Order — food and drink lines split automatically, so Kitchen only ever sees what's actually for the kitchen. Click a ticket to advance it through the queue. A ticket running long is flagged so nothing quietly sits forgotten.

Front-of-house service — seating, ordering, and the money changing hands at the end of it.

Tables & Table Setup

Open a table with a guest count and, optionally, link it to an in-house room for a room-service tab. If the table is one of the property's registered tables (set up by the F&B Manager in Table Setup), the guest count can't exceed its actual seating capacity.

Table Setup (F&B Manager) is where the floor's real tables and their capacities are defined, including adding several at once for a fast initial layout.

The main store everything else draws from — stock levels, incoming orders, and every other department's requests against it.

Stock

Every item's quantity against its par level, with a status that updates automatically as it moves. Adjust a quantity up or down, or Restock to par in one click. Every change — a manual adjustment, a delivery received, stock sent out on a requisition — is written to that item's own history, so "why is this number what it is" always has an answer.

Revenue, expenses, requisition approvals, and the one irreversible ritual every property runs once a day: closing the night.

Reports

Revenue and expense reporting across a date range you choose — the property's overall financial picture, not scoped to one department the way other roles' Financial Records are.

Every physical issue on the property, from a leaking tap to a broken AC unit, before it becomes a guest complaint.

Work Orders

Log a new order with a location, the issue, and a priority (High / Medium / Low), assign it to whoever's handling it, and advance it as work happens. A high-priority open order is exactly what surfaces on the Maintenance dashboard's alert — resolved and done orders never count against it.

Staffing, scheduling, attendance, and payroll for the whole property.

Leave Requests

Every time-off request awaiting a decision, and a record of what's already been decided. Approve or decline — there's no separate approval chain, HR is the decision-maker.

IT installs the system, provisions every account, and is the one role with visibility into every department at once — administering the system itself, not any one department's day-to-day work.

Property Overview

Every department's live pulse in one grid — occupancy, tickets running long, critical stock, open work orders, reconciliation progress, pending leave, and more — each card linking straight into that department's own dashboard.

This is also where a department gets switched on for the first time: Activate department creates its Head of Department's account directly (name + email — no separate invite code, they just sign in normally once created). A department already staffed but switched off can be reactivated in one click instead, turning its existing accounts back on.

The booking pipeline beyond individual walk-ins and direct reservations — group business, events, and channel pricing.

Group Bookings & Events

Group Bookings tracks block bookings through the pipeline — Tentative until confirmed. Events (BEO) covers function and banquet business with its own event order details.

Who's staying, what they prefer, and how their stay actually went.

Guest Profiles & Feedback

Guest Profiles holds loyalty tier (Gold / Silver / Standard), visit history, and preferences — searchable, and referenced automatically from Front Desk's own Guests list. Feedback tracks what guests said, with new/unreplied items flagged for follow-up.

The property (or portfolio) at a glance, without needing to hunt through every department's own nav to get there.

GM: Departments & Reports

Departments is the GM's own snapshot grid — occupancy, tickets, stock, work orders, reconciliation — each card linking straight into that department's live dashboard. Reports gives the same property-wide reporting Finance has, from the GM's seat.

Concepts that show up the same way in every department, gathered in one place.

Activity History & the audit trail

Every meaningful action in KazeOS — a check-in, a bill closed, stock adjusted, a requisition approved — is logged: who, what, when, and which department. Everyone with an Activity History page sees their own department's log. IT, GM, Owner, and Chairperson can additionally see every department's log, with a selector to switch between them or view all at once.